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FAQ

To provide you with the best customer experience, your feedback is greatly encouraged.


Q: Where do you ship from?
A: We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q: How long does it take for my purchased items to arrive?
A: From the time the order gets processed, packaged and shipped, it will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. If you live in USA Expect your product to arrive sooner when it ships from USA.

Q: How long will it take to receive a tracking number?
A: It will take usually between 2-5 business days.

Q: Where can I place an order from?
A: We ship Worldwide.

Q: Is shipping FREE?
A: Yes, shipping is Free Worldwide on Select items or Deals. Free Shipping on orders over $39.

Q: Where is you company located?
A: Mazeazia is located and operates from USA. Supply warehouses in: USA and China: High-Quality vendor contacts in China

Q: Which currency will I be charged in?
A: All orders are processed in USD dollars.

Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order number after placing their orders. Please Make sure you use your Correct Email. Please Check your  Spam Folder and add our emails to your inbox! Most people forget this step and they can't find their Tracking numbers or Confirmation. Use the Correct Email.
Please contact us if you don't receive one within 36 hours Excluding the weekends and Holidays.

Q: Who can I contact if I have a problem with my order?
A: Please Email all your inquires to Support@mazeazia.com

Q: What type of payments do you accept?
A: We accept all Major Credit Cards: Visa, MasterCard, Discover, Amex, Amazon Pay, Apple Pay and PayPal

Q: Is Checkout on this site safe and secure?
A: You can be absolutely sure that all purchases here are safe and secure. All connections to our site are Encrypted. https://mazeazia.com

Q: If I enter my email address will you sell my information?
A: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q: Will I (the customer) have to pay customs?
A: For most countries you will not have to pay customs, but it depends where you are located and if you order more than 1 piece.
Q: CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
A: Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.