Help & Support

AI images and short videos on Create, and ready-to-post videos and Pins in Content Studio — then schedule them to TikTok and Pinterest from the same place.

Everything you generate or upload is in your Library (Images, Videos, Your Uploads, Failed). Finished Content Studio videos and Pins are in Content.

In Content Studio, create content — you get a draft in Drafts. Render it; the finished video moves to Content. Schedule it from there (or approve a platform version under Repurposed versions) and it shows on your Calendar.

Each generation uses credits, and the cost is shown before you generate. Each plan includes a monthly amount — see Pricing. Your balance and history are under Usage.

Free includes trial credits and the fast image models. Downloads and previews carry a small Mazeazia watermark. You can connect your channels and save post drafts, but nothing is published on Free — upgrade to post automatically.

No. When a model can't make a clip, the credits are refunded automatically. The attempt and the reason are listed in Library → Failed, with a one-click “Rephrase & retry”.

Yes — there's a daily render limit that grows with your plan. It resets every day.

Go to Billing and choose Cancel subscription. You keep access and your remaining credits until the end of the billing period. See the Refund Policy.

TikTok (videos and photo posts) and Pinterest (image and video Pins). Connect them on Channels — you can connect multiple accounts.

Use Schedule Post on any image or video in your Library, schedule finished videos from Content, or approve a platform version under Repurposed versions. Everything scheduled shows on your Calendar. Not sure what to write? Use the ✨ AI Assist button to suggest a caption and hashtags.

TikTok only lets apps choose a frame from the video as the cover — not a separate image. Pick the cover frame when you schedule.

Platforms limit how many posts one account can publish per day. When you reach that limit, the post waits and goes out automatically as soon as a slot frees up — you don't need to do anything.

Open the post on your Calendar to see the reason — we also email you. The most common cause is an expired connection: reconnect the account on Channels, then schedule the post again.

Yes. We email you when a scheduled post is published or if it fails, and the Calendar marks it Posted with a link to the live post.

Images in JPG, PNG or WebP, up to 10 MB each. Voiceover audio for a draft can be up to 4 MB.

Uploads that were never used in a generation are deleted automatically after 30 days. Uploads you used stay — Your Uploads shows the days left on each one.

Content you haven't opened, edited, scheduled or posted for 60 days moves to Archived. Restore it any time — archived items still count toward your storage.

That's a short hiccup while we prepare your file. Wait a moment and try again — if it keeps happening, let us know.

Open the image in your Library and choose Make Public. It appears in the community gallery on Explore; make it private again to remove it.

Send a request from the Data Request page. See also our Privacy Policy.